Thank you for shopping with Zoros.shop! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your table or chairs, please review our refund and returns policy below:
1. Returns
- Eligibility: You may return items within 30 days of receipt. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
- Process: To initiate a return, please contact our customer service team at support@zoros.shop with your order number and details about the item you wish to return. We will provide instructions on how to return the item.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part. In such cases, we will provide a prepaid return label.
2. Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Non-Refundable Items: Certain items, such as customized or personalized products, may not be eligible for a refund. Please check the product description or contact customer service for details.
3. Exchanges
- Eligibility: If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
- Process: Contact our customer service team at support@zoros.shop to discuss your exchange. We will provide instructions and any necessary information.
4. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please contact our customer service team immediately at support@zoros.shop. Provide your order number, a description of the issue, and any relevant photos.
- Resolution: We will arrange for a replacement or refund based on your preference. Return shipping for defective or incorrect items will be covered by Zoros.shop.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer service team at:
- Email: support@zoros.shop
We appreciate your business and are here to assist you with any concerns or questions you may have. Thank you for choosing Zoros.shop!