1. Introduction
Welcome to Zoros.shop! We are committed to delivering your table and chairs quickly and efficiently. Please review our shipping policy to understand how we handle orders and delivery.
2. Processing Time
- Order Processing: All orders are processed within 1-2 business days. You will receive an order confirmation email with tracking information once your order has been shipped.
- Custom Orders: If your table or chairs are custom-made, processing time may vary. We will notify you of any delays and provide an estimated delivery date.
3. Shipping Methods
- Standard Shipping: We offer standard shipping for all orders. Delivery times may vary based on your location.
- Expedited Shipping: For faster delivery, expedited shipping options are available at checkout. Additional charges apply.
4. Shipping Costs
- Domestic Shipping: Shipping costs are calculated at checkout based on your location and the size of your order.
- International Shipping: We currently offer shipping within the United States. International shipping is not available at this time.
5. Delivery Times
- Standard Delivery: Typically, delivery takes 5-7 business days from the date of shipment.
- Expedited Delivery: Delivery times vary depending on the selected shipping method and destination.
6. Shipping Address
- Accuracy: Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or issues caused by incorrect addresses.
- Delivery Instructions: If you have specific delivery instructions, please include them at checkout. We will do our best to accommodate your requests.
7. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your shipment through the carrier’s website for real-time updates.
8. Damages and Issues
- Damaged Items: If your table or chairs arrive damaged, please contact us within 7 days of receipt. We will assist you in resolving the issue, including arranging for a replacement or refund.
- Missing Items: If any items are missing from your order, please contact us immediately so we can investigate and resolve the issue.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy available on our website.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: support@zoros.shop
- Phone: +1 (559) 449-6387
Thank you for shopping with Zoros.shop! We appreciate your business and are here to ensure you have a great shopping experience.